TERMS AND CONDITIONS OF USE AND SALE
Effective November 16, 2021
REJIM TRANSPORT VTC TAXI, hereinafter referred to as “the COMPANY”, a public limited company with share capital of 8,000 euros, having its registered office at 13 RUE JULES FROMENT 69008 LYON, registered under number 828 586 271 , operates a central reservation system under the trade name and trademark REJIM TRANSPORT VTC TAXI, an association of independent cab and vtc drivers. The COMPANY puts the customer, hereinafter referred to as “the CLIENT”, in contact with affiliated cab and vtc drivers, who provide the transport services requested by the CLIENT on their own behalf and under their own responsibility.
These general terms and conditions apply to orders for cabs and vtc placed by the CLIENT with the COMPANY by telephone or via the Internet on the garance-taxi.fr website. They do not apply to customers who have concluded specific subscription contracts with the COMPANY.
Article 1: Purpose of the Contract: Services provided by the COMPANY
The service provided by the COMPANY (hereinafter the Service) consists of searching, on behalf of the CLIENT, for an available cab or vtc in the area of the request according to the indications provided by the CLIENT.
Article 2: Acceptance of terms and conditions
Access to the taxi-finding service is open to people of legal age. Minors over the age of 16 may also subscribe to REJIM TRANSPORT VTC TAXI services.
Any use of REJIM TRANSPORT VTC TAXI’s search service is carried out by the minor under the full responsibility of the holder of parental authority.
Furthermore, the COMPANY and the driver cannot be held liable if the minor passenger must be accompanied by a parent or guardian who is absent.
Service access procedures may be modified by the COMPANY, which will inform the CLIENT as soon as possible by publication on the garance-taxi.fr website.
The CLIENT’s booking of a cab with the COMPANY implies full acceptance of these general terms and conditions and an obligation to pay for the services ordered, which is expressly acknowledged by the CLIENT.
Thus, by reserving a cab or vtc from the COMPANY, the CLIENT undertakes in particular to pay the COMPANY the non-charging charges as well as any option selected when the order was placed, which will be invoiced to the COMPANY if the CLIENT does not show up when the cab arrives, in accordance with the provisions of article 3.5.2. of these general terms and conditions [unless the order has been cancelled in advance in accordance with article 3.4 of the general terms and conditions].
The CLIENT therefore acknowledges having read these terms and conditions at the time of booking, and having accepted them without restriction or reservation prior to any order.
Article 3: Taxi orders
3.1. Choice of service level
The CLIENT may choose to order (Immediate Requests or Advance Requests) a cab or vtc corresponding to the different levels of service offered in Paris and the Paris Region by the COMPANY. Some service levels are only available on request.
The choice of service level applies to orders placed on the garance-taxi.fr website, as well as to telephone orders,
3.2. Type of request
3.2.1. – Immediate requests
After specifying that the request is immediate, the CLIENT must indicate the particulars of the trip. He/she will also inform the COMPANY that he/she meets the conditions for access to certain specific services offered so that he/she can subscribe to them, which he/she will justify before any order.
The COMPANY then carries out an immediate analysis of the number of cabs available in the requested area and the surrounding areas. In the event of availability, the COMPANY will inform the CLIENT of the estimated time of arrival of the cab, depending on the availability of cabs. On the basis of this information, the CLIENT may, if he wishes, confirm or cancel his request.
If the CLIENT confirms his request, the COMPANY will immediately search for a vehicle and send the CLIENT an electronic acknowledgement of receipt without delay.
If the order is placed by telephone and the CLIENT is put on hold for confirmation, and hangs up for any reason before the cab is confirmed, the request is automatically cancelled.
If this is not possible, the order will be confirmed verbally, with an estimated time of arrival.
3.2.2. -Advance requests
An advance request, known as a “reservation”, consists of the COMPANY recording a request for a cab made by the CLIENT no more than thirty days and no less than one hour before the time of the journey. This is not a reservation for an identified cab, but the taking into account of a search for a cab programmed by the COMPANY to be carried out 15 to 45 minutes before the scheduled departure time, depending on the pick-up location, the characteristics of the cab requested and the expected traffic conditions. The COMPANY reserves the right to refuse requests in advance on certain days, at certain times or in certain geographical areas, depending on the number of requests already registered and/or the forecast estimate for the supply of cabs.
In the event of difficulties in finding an available cab, particularly in the event of poor traffic conditions or events that seriously disrupt the mobility or availability of cabs, the COMPANY reserves the right to contact the CLIENT three minutes before the scheduled departure time, to inform him/her of the progress of the search and to take his/her instructions with a view to continuing the search for a cab.
On this occasion, the COMPANY will ask the CLIENT whether he wishes to maintain his request for a cab or whether he wishes to cancel it in order to make other arrangements.
If, at this stage of the order, the CLIENT decides to forego the search for a cab, the COMPANY will not invoice for any option selected.
The CLIENT acknowledges that he/she has been informed that the COMPANY will use its best efforts to find the CLIENT an available cab at the time announced and is only bound by an obligation of means. The COMPANY shall not be held liable in the event of the unavailability of a cab.
3.2.3 – Requests for “Tiers Payant” races (races covered by the Assurance Maladie agreement)
3.2.3.1. Some of the SOCIETE’s cab drivers are approved by the Caisse Primaire d’Assurance Maladie de Paris (CPAM) to provide transport for insured persons on medical prescription.
These transports are requested by prescribers approved by the Assurance Maladie, with all or part of the cost paid by the Assurance Maladie.
In the event of a request for a contracted journey, the CLIENT must inform the COMPANY of the particulars of the journey at the time of the request.
At the start of the journey, he must also hand the cab driver the requested transport prescription, and present his carte vitale and the original valid entitlement certificate (65% or 100%) issued in his name and less than six months old.
In addition, the transport prescription must be duly completed, signed and stamped by the prescribing physician.
In the absence of these elements, the cab driver will not be able to carry out the transport requested by the CLIENT as a “Third Party Paying” journey, and the CLIENT will then have to pay the cab driver for the journey.
3.2.3.2. Requests for contracted races may be made as immediate requests or as requests in advance in accordance with the provisions of articles 3.2.1 and 3.3.1 (immediate requests) and 3.2.2 and 3.3.2 (requests in advance).
3.2.3.3. Tiers Payant fares are billed by the cab driver in accordance with the applicable regulations and the agreement signed by the driver with the CPAM. They can be fully covered by the CPAM. Failing this, the driver will ask the CLIENT, at the end of the journey, to pay the share that the CLIENT is still responsible for.
3.2.3.4. In the event of any difficulty relating to a contracted race, the CLIENT must contact the Caisse Primaire d’Assurance Maladie de Paris.
3.3. – How to order
3.3.1. Request in advance
For each request in advance, the CLIENT specifies the characteristics of the request, day, time, address, particulars of the trip and any option selected, as well as the passenger’s name and cell phone number.
An order number is assigned to the CLIENT, which must be retained and communicated by telephone to the COMPANY’s call center in the event of modification or cancellation of the request.
If no cab has arrived 5 minutes after the scheduled pick-up time, the CLIENT must immediately call the COMPANY’s call center, which will provide any useful information on the arrival of the cab or the status of the cab search.
3.3.2. Immediate request
For each immediate request, the CLIENT specifies the characteristics of the request, address, particulars of the journey and any option selected, as well as the passenger’s name and cell phone number.
For an immediate request, the COMPANY will give the CLIENT an estimated time of arrival of the cab, depending on the availability of cabs. On the basis of this information, the CLIENT may, if he wishes, confirm or cancel his request. If the CLIENT confirms his or her request, the COMPANY will immediately search for a vehicle and, in the case of orders placed via the website or Smartphone applications, will send the CLIENT an electronic acknowledgement of receipt without delay.
3.4. – Order cancellation
Cancellation of an order will not entitle the customer to a refund.
3.5. Passenger pick-up and “No Load” cases where the CLIENT fails to show up
3.5.1. Support: The CLIENT must get into the cab as soon as it arrives at the address indicated in the case of an immediate request, or at the agreed reservation time in the case of an advance request, with the cab already at the meeting point.
In the event of an immediate request: the CLIENT is informed that the cab has arrived at the address indicated by SMS sent to the cell phone number given when the order was placed. Failing this, if the CLIENT does not wish to communicate the passenger’s cell phone number when placing the order, the cab is deemed to have arrived at the address indicated at the end of the time period communicated to the CLIENT when placing the order.
Cab fares must be paid to the cab driver for the amount shown on the meter as well as any supplements (5th th person, etc.) in accordance with current rates.
The CLIENT undertakes to present himself to the cab driver, as well as any person accompanying him, in a state of dress and with luggage that does not affect the cleanliness of the cab vehicle.
From the moment of pick-up, the CLIENT is responsible for any damage/repairs he/she may cause to the vehicle during the trip. Any behaviour likely to soil or damage the interior of the cab vehicle will be subject to a charge of ” vehicle damage charges “. It is hereby specified that the cab driver may refuse any person who is obviously drunk or whose behavior could interfere with the smooth running of the journey.
3.5.2. Cases of no-show by the CUSTOMER, known as ” Non charge ” :
If the passenger is absent, the cab driver is deemed authorized to leave five minutes after this time without prior warning. He then notes the “non-charge ” and stops the journey, invoicing the amount shown on the meter in accordance with the tariffs in force.
In the event of the CLIENT’s failure to show up within the required time, the amount of the trip shown on the meter at the time of the ” Non charge “, as well as the price of any option selected when the order was placed, will apply and will be billed to the CLIENT.
In the event that the CLIENT fails to transmit or pre-register his/her payment card details, or in the event that the bank transaction is unsuccessful or is subsequently rejected, the COMPANY reserves the right to send the CLIENT, by e-mail, a statement of the uncharged fare (” Non charge “) on behalf of the cab driver and, where applicable, an invoice for the option selected when the order was placed, which the CLIENT expressly undertakes to pay to the COMPANY upon receipt.
3.6. – Specific vehicle
When the CLIENT requests a specific type of vehicle, the COMPANY makes every effort to find a cab corresponding to the attributes requested. In the event of unavailability, the COMPANY reserves the right to send another type of cab, including, if necessary, assigning 2 vehicles instead of one, depending on the number of items of luggage and persons to be transported. In this case, the CLIENT must pay the fare to each of the two drivers.
3.7. Validation of race request
3.7.1. Payment authorization request (or “payment card pre-authorization”), Acceptance confirmation
The CLIENT is informed that a payment card pre-authorization is carried out with the company issuing the payment card, at the time of each race request (or subsequent modification of the request) made online and authorizes the COMPANY to proceed in accordance with the provisions of article 6.2.2 of these general terms and conditions. To be confirmed, a trip must be prepaid.
3.7.2. Request for “strong authentication”: Regulations 2nd European Payment Services Directive (no. 2015/2366), known as PSD2
The DSP2 regulation, which aims to strengthen the security of payment transactions and account access through strong authentication for online electronic payments, has introduced a new transaction security protocol, 3DS V2 (3D Secure Version 2),
The CLIENT is informed that this new regulation, in order to limit the risks of fraud and to better authenticate the CLIENT, requires the performance of any additional verifications (variable depending on the CLIENT’s bank) at the time of registration of the CLIENT’s payment card at the time of validation of the cab request (password, PIN code, validation in the CLIENT’s bank application, etc.). This authentication step is necessary to enable the CLIENT, after validation by his bank of the payment card pre-authorization, to finalize his race request with the COMPANY.
3.8. – Tracking race requests and handling complaints
To follow up on a race request or to process a claim, the CLIENT may contact the COMPANY’s Customer Relations Centre by telephone.
Article 4: Pricing – Invoicing
The various levels of service offered by the COMPANY and available at the CLIENT’s option, are subject to the VAT rate in force for the provision of services. These service levels are described in the price list. The COMPANY reserves the right to suspend or interrupt the various levels of service accessible on option, or to modify, at any time, their conditions of access by publishing on the website
The price of the various options is specified in the price list appended hereto, and differs depending on whether the CLIENT is taken care of :
The CLIENT’s pick-up time corresponds to the time at which the CLIENT orders the cab for immediate pick-up and the time at which the CLIENT makes a reservation for the start of his or her trip for advance pick-up.
The COMPANY reserves the right to modify the above-mentioned time slots at any time and without prior notice. These time slots are published on the COMPANY’s website.
4.1. – Price list
Regardless of the ordering channel used, the CLIENT may choose to order a cab or vtc corresponding to the different levels of optional services offered by the COMPANY.
These different options, their specific features, access conditions, ordering procedures and the applicable pricing conditions are described in the pricing grid for the service levels offered, applicable to orders placed in Paris and the Paris Region, appended to these general terms and conditions.
The prices of these various options may be modified by the COMPANY, and it is the CLIENT’s responsibility to check the current prices by consulting the website or mobile applications before placing any order.
4.2. – Order by phone
If the CLIENT requests an optional level of service, the price of the selected option is payable by credit card at the time of the telephone call.
For invoicing purposes, the CLIENT, if he/she is a professional, undertakes to provide the COMPANY with his/her company name and invoicing address in the interface provided for this purpose, and to download his/her invoice within the calendar month in which the journey is completed.
4.3. – Online ordering
Online orders are placed via the garance-taxi.fr website.
4.4. – Billing
The CLIENT and the COMPANY agree to treat the invoice in PDF format as an original, fully binding document. Consequently, the CLIENT and the COMPANY agree to give the invoice in PDF format the evidential value attributed by law to traditional invoices.
4.5. – Default of payment
Any sum remaining unpaid will be subject to late payment interest at the rate of three times the legal interest rate in force from the first day of delay after the due date. In addition, a flat-rate indemnity of €40 for collection costs will apply if the CLIENT is a professional.
4.6. – Vehicle damage
In the event of damage to the cab by the CLIENT or the persons accompanying him/her, a flat-rate charge of €90 (incl. VAT) for cleaning and/or repairing the vehicle will be deducted from the CLIENT’s registered payment card, which is expressly accepted by the CLIENT.
In the event of vomiting in the vehicle, the CLIENT will be required to pay an indemnity of €450 to cover the cost of having the vehicle professionally cleaned and to compensate for the inability to operate the vehicle due to this problem.
If no payment card is registered, the company will send an invoice to the CLIENT, which the CLIENT undertakes to pay.
Article 5: Liability of the COMPANY
The COMPANY’s responsibility is limited to finding a cab at the address indicated by the CLIENT and transmitting this proposed journey to the cab driver.
The COMPANY makes every effort to find the CLIENT an available cab as quickly as possible or at the time announced in the event of a request in advance, and is only bound by an obligation of means, as the journeys are made by affiliated cab drivers who are professionals independent of the COMPANY.
It cannot be held responsible if its search is unsuccessful due to the unavailability of a cab, even if a cab has been requested in advance.
In accordance with article L 3142-3 of the French Transport Code, THE COMPANY remains responsible to the CLIENT for the proper execution of the obligations resulting from the contract entered into with the latter.
However, the COMPANY cannot be held liable if the search for a cab is unsuccessful, even in the case of a “reservation” as per article 3.2.2.if the performance or improper performance of the contract is attributable either to the CLIENT, or to the unforeseeable and insurmountable act of a third party unrelated to the provision of the service, or to a case of force majeure, and more generally in the following cases preventing performance of the contract under normal and expected conditions and recognized as cases of force majeure: computer and/or telecommunication network breakdowns or malfunctions preventing the availability of online services, strikes, demonstrations, bad weather, traffic accidents disrupting traffic flow, unusually heavy traffic jams, unavailability of cabs, epidemics or pandemics.
As soon as the cab driver accepts the CLIENT’s request for a journey as transmitted by THE COMPANY, the cab driver is bound directly vis-à-vis the CLIENT to fulfil all the obligations laid down by the law and regulations concerning the transportation of passengers for hire or reward.
The cab driver thus contracts directly with the CLIENT he is transporting and assumes responsibility for the transport.
He carries out the cab journey transmitted by the COMPANY, it being specified that the performance of the transport services, from the CLIENT’s boarding to alighting from the vehicle, is carried out under the responsibility of the cab driver, who assumes complete control of the transport operation.
The COMPANY may not be held liable for any delay caused by the cab driver who has accepted the journey, or for the non-performance or poor performance of the journey by the latter.
For all journeys paid directly to the cab driver on board, it is the CLIENT’s responsibility to obtain the cab driver’s bill at the end of the journey, as the COMPANY is not in a position to issue a bill at a later date.
The issue of a bill (invoice) is obligatory when the amount of the trip is equal to or greater than €25 including tax, or for any amount when the CLIENT requests it.
Cab fares are regulated and governed by the prefectoral tariffs in force. With the exception of the airport packages applicable to journeys between Paris Rive Droite/Rive Gauche and Orly and Roissy CDG airports, the cab fare is determined at the end of the journey, according to the journey time and distance covered, on the basis of the applicable hourly rate.
Estimates of journey time and fare are provided by the COMPANY to the CLIENT, on request, for information purposes only. These estimates, drawn up on the basis of prefectoral pricing, are based on standard times given (estimated duration of the journey from the pick-up address, applicable hourly rate, etc.) under normal traffic conditions. These estimates have no contractual value and in no way engage the liability of the COMPANY. The COMPANY cannot be held responsible for a longer journey time and/or a higher fare. In the case of long journeys and/or journeys to stations and airports, it is the CLIENT’s responsibility to take sufficient precautions to offset any traffic or other hazards. The COMPANY advises the CLIENT to take an additional precautionary margin of 30 minutes to railway stations and 45 minutes to airports under normal traffic conditions, and cannot be held responsible for the consequences of traffic conditions.
Article 6: Specific provisions for ordering cabs over the Internet
6.1. – Cookie
The CLIENT acknowledges the use of a “temporary cookie”, allowing the visitor to be identified for the duration of the session. This cookie, which resides in memory, remains active until the visitor leaves the session, either by clicking on the appropriate button on the online order home page, or by closing the browser completely (the cookie is then normally automatically deleted). Although it is not recommended, the CLIENT may oppose the use of this cookie without limiting his/her access to the site, by configuring his/her browser settings accordingly.
6.2. – Payment
6.2.1. Payment system via a secure payment interface (system developed and maintained by an online payment service provider) : Payment for the services offered online and any fees due pursuant to these general terms and conditions or specific services is made by secure electronic payment by payment card, via the platform of our PCI DSS-certified payment service provider (PSP).
The CLIENT expressly authorizes the COMPANY to use the payment service provider’s system or any other system of its choice for secure online payment.
With the exception of the expiry date of the CLIENT’s payment card, does not store or have knowledge of the CLIENT’s banking information at any time. Payment card data (card number, expiry date, visual cryptogram) is transmitted encrypted directly to the payment service provider’s server without passing through the server’s physical media.
6.2.2. Payment authorization request In accordance with the provisions of articles 2.1 and 3.7.1 of these General Terms and Conditions, the CLIENT is hereby informed that a request for payment authorization is made
6.2.3. Payment by credit card The transaction is definitively debited to the CLIENT’s payment card after the race has been completed.
The transaction is definitively debited to the CLIENT’s payment card after the race has been completed.
In the event that, despite the pre-authorization previously obtained from the payment card issuer, the transaction is nevertheless rejected after the journey has been made, the CLIENT expressly authorizes the COMPANY to definitively deduct the price of the journey from the payment card pre-authorization up to the amount of the journey made.
The transaction is carried out by the CLIENT in accordance with banking security standards. Thanks to the SSL (Secure Socket Layer) encryption system, certified in compliance with the PCI/DSS standard, payment card data communicated by the CLIENT cannot be intercepted by a third party.
By providing his/her bank details, the CLIENT unconditionally accepts in advance that the COMPANY may proceed with the secure transaction. The CLIENT therefore authorizes his bank in advance to debit his account on the basis of records or statements transmitted by the COMPANY, even in the absence of invoices signed by the cardholder.
In accordance with article L 133-8 of the French Monetary and Financial Code (Code Monétaire et Financier), the commitment to pay given by means of a payment card is irrevocable. By providing his payment card details, the CLIENT authorizes the COMPANY to debit his payment card for the amount corresponding to the price inclusive of tax. To this end, the CLIENT confirms that he/she is the holder of the card to be debited and informs the payment service provider of the sixteen digits and the expiry date, as well as, where applicable, the visual cryptogram numbers.
6.3 – Use of promotional codes
The COMPANY reserves the right to offer CLIENTS temporary promotional offers in the form of promotional codes, referred to as “advantage codes”.
6.4 – Tipping the cab driver
Gratuities are optional and at the CLIENT’s sole discretion.
A tip, the principle and amount of which is freely determined by the CLIENT, may be given to the cab driver for each journey made.
6.5 – No right of withdrawal
In accordance with the provisions of the French Consumer Code, there is no right of withdrawal.
6.6. – Service availability
The COMPANY endeavours to make the online ordering service available on an almost permanent basis, 24 hours a day, 365 days a year. However, the company reserves the right to interrupt the site, with or without prior notice, for reasons inherent to operating constraints.
Access to the service is also conditional on the CUSTOMER’s use of sufficient computer resources, an appropriate Internet browser (list of compatible browsers on request) or a smartphone compatible in terms of hardware and software (the CUSTOMER can obtain the recommended configuration(s) from the COMPANY on request).
6.7. – Intellectual property
In application of the intellectual property code, all elements of the site or applications (graphics, images, texts, logos, databases, programs) are the full and complete property of the COMPANY, with the exception of elements (notably logos) supplied by the COMPANY’s partners.
Any total or partial reproduction, modification or use of trademarks, illustrations, images, elements and logos, for any reason and on any medium whatsoever, without the express prior consent of the COMPANY is strictly prohibited.
Thus, the CLIENT expressly agrees not to use, reproduce, adapt, modify, create derivative works from, distribute, sell, transfer, publicly present, transmit, broadcast, reference, index, compare, extract, integrate or in any other way exploit the COMPANY’s cab booking service.
Article 7: Ordering cabs in France and abroad
As part of specific services, the COMPANY may offer to put the CLIENT in touch with the COMPANY’s partners for requests for cab fares outside the Paris region, in France or abroad.
In this case, the COMPANY acts as a mere intermediary and puts the CLIENT in contact with the Taxi Reservation Centers, which process the cab orders under their own responsibility and in accordance with their own general conditions and the rates applicable to them.
The COMPANY cannot be held responsible for any damage or prejudice whatsoever, as cab orders are placed by and under the responsibility of local Taxi Reservation Centres.
The COMPANY shall not be held liable for the CLIENT’s failure to contact the Taxi Reservation Center in the event of an impediment beyond its control, particularly if the performance or improper performance of the contract is attributable either to the CLIENT, or to the unforeseeable and insurmountable act of a third party unrelated to the provision of the service, or to a case of force majeure, such as computer and/or telephone breakdown, strike, demonstrations, bad weather, traffic jams of a usual magnitude or in the event of unavailability of the Taxi Reservation Center or unavailability of cabs.
Article 8: Protection of personal data
The Service, which is the subject of these general terms and conditions, is subject to the regulations applicable to the protection of personal data, including REGULATION (EU) 2016/679 OF THE PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (” RGPD “) and any other legislative or regulatory texts that supplement or replace it (the ” Règlementation applicable “).
The personal data provided by the CLIENT when registering on the garance-taxi.fr website or mobile applications, and those collected during each trip, are mandatory and relevant to the provision of the Service. Without this information, the COMPANY’s Service could not be provided.
This information is :
The COMPANY reserves the right to record and retain, for purposes of proof and to optimize the efficiency of the order management process, all information relating to calls received by its Call Center, orders placed via the website or mobile applications, CLIENT identification data and cab journeys made.
The COMPANY may also use the CUSTOMER’s personal data to send him/her, by e-mail or SMS, subject to his/her consent, commercial offers likely to interest him/her, in particular via its newsletter. In any event, the CUSTOMER has the right to object to the receipt of such information, in accordance with the instructions given by the COMPANY in its mailings.
Personal data is only transmitted to the COMPANY’s service providers and partners for the exclusive purpose of carrying out the Service, invoicing and monitoring the commercial relationship with the CLIENT.
In order to ensure the security and confidentiality of personal data collected as part of its Service, the COMPANY implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and that the COMPANY cannot guarantee the security of the transmission or storage of information on the Internet.
In application of the applicable regulations, the CLIENT has the right to request access, rectification and deletion of data concerning him or her, and to object to the processing of such data within the limits provided for by the applicable legislation.
To exercise these rights, the CUSTOMER may, at his or her option, either send an e-mail via the COMPANY’s website or send a letter to the COMPANY.
